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DR Vault Offsite Backup Refund Policy

DR Vault Offsite Backup is owned and operated by Enterprise Data Solutions, Inc. (EDSI). DR Vault Offsite Backup is a service for backing up your personal or business computer or server. This document describes the refund policy for cancelled accounts.

When Can I Cancel My Account
  • Monthly customers may cancel at the end of any month by notifying us on the phone, in writing or via e-mail 5 business days before the end of your billing cycle. You will not receive any refund.
  • Yearly customers may cancel at any time after the first month. You will receive a refund prorated for the number of days used.
How Do I Cancel My Account
  • E-mail:
  • Phone:
      866-302-3374
      Mon-Fri 8:30am - 5:30pm
  • Mail:
      DR Vault Offsite Backup c/o
      Enterprise Data Solutions, Inc.
      1717 Superior Ave.
      Cleveland, OH 44114
Where Do I Direct Questions
  • Contact EDSI, the operator of DR Vault Offsite Backup, at 866-302-EDSI (3374) if you have any questions or comments.
  • Written correspondence may be directed to:
      Enterprise Data Solutions, Inc.
      1717 Superior Ave.
      Cleveland, OH 44114